Schedule

Schedule

Join travel leaders from around the globe to discuss the new strategies, perspectives and disruptive technologies that are shaping the future of the travel industry.
*Schedule is subject to change
Pre-Conference  |  Wednesday, October 10th
4:00 - 7:00 p.m.
Registration
6:00 - 10:00 p.m.
Welcome Reception

Location:
Bobby McKey's Dueling Piano Bar

Day One  |  Thursday, October 11th
7:30 - 8:30 a.m.
Breakfast
8:30 - 8:45 a.m.
Welcome

Speaker:
Lauri Reishus, Executive Vice President and Chief Operating Officer, ARC

8:45 - 9:00 a.m.
Opening Remarks

Speaker:
Mike Premo, President and Chief Executive Officer, ARC

9:00 - 10:00 a.m.
Keynote
Meet the Customer of the Future

As technology and commerce platforms become more sophisticated and intuitive, customers’ expectations have never been higher. How can travel organizations optimize the customer experience and shape brand strategy for the future? Hear from Dan Clay, partner at Lippincott, on how brands can create meaningful connections with the customer of the future, followed by a conversation with ARC CEO Mike Premo on what this means for the global air travel community.

Keynote Speaker:
Dan Clay, Partner, Innovation at Lippincott

Speaker:
Mike Premo, President and Chief Executive Officer, ARC

10:00 - 10:15 a.m.
Break
10:15 - 11:00 a.m.
General Session
Agency Innovation Panel: Engaging the Modern Traveler

Travel agencies aren’t just surviving — they’re thriving. With an array of new business models reaching unique customer markets, many innovative travel agencies are seeing unprecedented growth. On this panel, travel agency leaders will share the unique ways they engage with travelers and drive demand.

Moderator:
Jay Boehmer, Editor-in-Chief, The Beat

Panelists:
Dakota Smith, Head of Growth, Hopper
Ariel Cohen, Chief Executive Officer, TripActions
Rebecca Gordon, Head of Customer Success, Rocketrip

11:00 - 12:00 p.m.
General Session
The Big Picture: Economic Trends & Travel

How can the air travel industry capitalize on economic growth and increased consumer spending? Visa’s chief economist, Wayne Best, returns to TravelConnect to present a big-picture view of the U.S. economy and reveal projections on how economic trends will impact air travel in 2019 and beyond.

Speaker:
Wayne Best, Chief Economist, Visa, Inc.

12:00 - 1:00 p.m.
Lunch
1:00 - 2:00 p.m.
General Session
Anything Goes

Join Holly Hegeman of PlaneBusiness Banter for fresh perspectives and candid insights on airline strategy, NDC, customer experience and the future of air travel.

Speaker:
Holly Hegeman, Founder and Publisher, PlaneBusiness Banter

2:00 - 2:45 p.m.
General Session
Beyond NDC: How GDSs are Shaping the Future

What is a 21st-century GDS? Hear from Amadeus, Sabre and Travelport about how they’re leveraging leading-edge technology, including machine learning, artificial intelligence (AI) and customer identity access management (CIAM) to enhance the travel commerce landscape. This engaging panel will share their latest initiatives and plans for 2019, plus a look beyond at the future of travel technology.

Moderator:
Miriam Moscovici, Senior Director, Innovation and Intelligence, BCD Travel

Panelists:
Erika Moore, Vice President and General Manager, Travelport
Greg Gilchrist, Senior Vice President and Chief Customer Officer, Sabre Airline Solutions
Stewart Alvarez, Vice President, Commercial Development and Industry Affairs, Amadeus

2:45 - 3:00 p.m.
Break
3:00 - 4:00 p.m.
General Session
Technology Investments to Transform Air Travel

Hear from ARC and other air travel distribution leaders about how they’re investing in technology enhancements, updates and full-scale transformations. During this pragmatic panel, you will learn how airlines, travel agencies and their critical partners are leveraging new technology to improve processes, expand capabilities and create a more efficient air travel distribution ecosystem to grow and thrive.

Panelists:
Dickie Oliver, Vice President and Chief Information Services Officer, ARC
Rashesh Jethi, Senior Vice President of Engineering and Global Head of Innovation for Airlines, Amadeus
Ravi Simhambhatla, Vice President of Commercial Technology and Corporate Systems, United Airlines

4:00 - 4:45 p.m.
Keynote
Make Some Noise: How Brands Can Ignite Customer Demand

How can an established global brand transform its image and build a passionately vocal customer base? Ken Schmidt, former director of communications at Harley-Davidson, shares how businesses of any size and scope can position themselves to ignite customer demand, maximize sales growth, and dominate their marketplace.

Speaker:
Ken Schmidt, Former Director of Communications, Harley-Davidson Motor Company

4:45 - 5:00 p.m.
ARC Awards
5:00 - 6:00 p.m.
Collaboration Lounge Reception

Network with colleagues and view demonstrations of ARC’s data-driven solutions that can help you accelerate business growth.

7:00 - 10:00 p.m.
Fifth Annual TravelConnect Party

Location:
Pose Rooftop Lounge

Day Two  |  Friday, October 12th
7:30 - 8:30 a.m.
Breakfast
8:30 - 8:45 a.m.
Welcome

Speaker:
Lauri Reishus, Executive Vice President and Chief Operating Officer, ARC

8:45 - 9:45 a.m.
General Session
How ARC is Transforming Settlement

ARC is committed to creating an environment of flexibility, clarity and efficiency for the global air travel community. In order to support a wide variety of distribution methods, including NDC, ARC has embarked on a total transformation of its technology and processes. See how ARC is making this transformation a reality, and what the future of settlement looks like.

Speaker:
Doug Mangold, Vice President, Product, ARC

9:45 - 10:00 a.m.
Break

Breakout Session 1

Choose one of four dynamic sessions from four educational tracks: Future Trends, Distribution Deep Dive, Intelligence & Data, and Risks & Rejects.

10:00 - 10:45 a.m.
Future Trends

These sessions break down two complex — and potentially transformative — initiatives on the horizon.

Applying Blockchain to Air Travel

Blockchain is much more than a buzzword. Hear from a panel of travel industry leaders actively exploring the application of Blockchain to air travel partnerships — and discover how Blockchain technology could revolutionize transaction management, payments, security and more.

Speaker:
Paul Barber, Managing Director of Product Technical
Brook Armstrong, Chief Executive Officer, Blockskye
Kieren James-Lubin, President, BlockApps

Distribution Deep Dive

NDC implementations are on the rise. Get the latest updates from industry leaders in distribution, and learn how your organization can enhance its distribution strategy.

NDC Exchange

Hear from ATPCO and ARC about the NDC Exchange, which will enable the efficient and simplified transfer of information among organizations that may be operating on different standards and versions of NDC.

Speakers:
Cheikh Fall, ATPCO
Chuck Fischer, Managing Director, Airline Services, ARC

Intelligence & Data

Understand how to leverage the full potential of your company’s data, and discover which metrics can make the most impact on your business.

Balancing Fares and Friction

Just how expensive is it for companies to take care of road warriors? In this interactive session, two of the most respected voices in the industry will illuminate insights on road warrior health, evolving traveler expectations and pricing trends.

Speakers:
Scott Gillespie, Managing Partner, tClara
Chuck Thackston, Managing Director, Data Science and Research, ARC

Risks & Rejects

Manage your organization’s risk by learning how to strengthen transaction integrity, minimize chargebacks and detect the red flags of potential fraud.

The Latest in Debit Memos

Get the latest updates from the Debit Memo Working Group’s October meeting, and catch up on trends in debit memos, chargebacks and best practices.

Speakers:
Paige Blunt, Manager, Industry Relationships, ARC
Hope Harper, Revenue Recovery Supervisor, Delta Air Lines
Shannon Keever, Altour

10:45 - 11:00 a.m.
Break

Breakout Session 2

Choose one of four dynamic sessions from four educational tracks: Future Trends, Distribution Deep Dive, Intelligence & Data, and Risks & Rejects.

11:00 - 11:45 a.m.
Future Trends

These sessions break down two complex — and potentially transformative — initiatives on the horizon.

ONE Order Explained

ONE Order has the potential to revolutionize the travel buying experience — and it opens up an array of customization and merchandising opportunities for airlines and other suppliers. Learn what you need to know about ONE Order and how it can expand your offerings for customers.

Speakers:
Sebastian Touraine, Head, ONE Order Program, IATA
Lucianne Leighton, Managing Director, Business Process Management and Settlement Services, ARC

Distribution Deep Dive

NDC implementations are on the rise. Get the latest updates from industry leaders in distribution, and learn how your organization can enhance its distribution strategy.

A Connected Future: Creating NDC Partnerships

In this dynamic panel, airline and travel agency partners will discuss the details of their NDC collaborations. Hear firsthand how they are working through challenges, creating efficiencies and seizing the opportunities NDC offers.

Speakers:
Doug Mangold, ARC
Neil Geurin, American Airlines
Sridhar Balaji, FROSCH
Nicola Ping, Manager Distribution & Payment Development, British Airways

Intelligence & Data

Understand how to leverage the full potential of your company’s data, and discover which metrics can make the most impact on your business.

Enhance Business Results with ARC Data

Work smarter with data-driven insights into your business performance. See examples of how ARC’s comprehensive global air ticketing data can inform your business strategy.

Speakers:
Arun Gupta, ARC
Marlene Garcia, Director Sales Information, United Airlines
Shane Chapman, Vice President of Airline Supplier Relations, Ovation Travel Group

Risks & Rejects

Manage your organization’s risk by learning how to strengthen transaction integrity, minimize chargebacks and detect the red flags of potential fraud.

Mitigating Fraud: Agency and Airline Insights

See firsthand how an airline and a major host agency prevent and mitigate fraud. Join Nexion and Southwest Airlines for a conversation about their approaches to risk management, security and fraud prevention, as well as resources available to airlines and travel agencies.

Speakers:
Robbi Hamida, Senior Vice President of Operations, Nexion
Brandon Adams, Manager of Revenue Protection, Southwest Airlines
Jeannine Hankinson, Managing Director, Agency Services, ARC

11:45 - 12:00 p.m.
Break
12:00 - 12:15 p.m.
ARC Awards
12:15 - 12:30 p.m.
Closing

Need Further Assistance?

General Inquiries
Kerri Mills
(703) 816-8583
Press
Hillary Smith
(703) 341-1207