Enhancing the Traveler Experience in Every Channel

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Enhancing the Traveler Experience in Every Channel
About the Episode

Travelers expect seamless, intuitive experiences across every airline sales channel — whether buying directly from the airline's website or app, through a travel agency, or via an online booking tool. How are airlines working to ensure travelers have access to consistent, high-quality content, products and servicing options across every channel?

In this session, Southwest Airlines' Rob Brown joins United Airlines' Tye Radcliffe and ARC's Peter Kane to discuss their omnichannel retailing journeys, and what's on the horizon for both airlines and their customers.