ARC President and CEO Lauri Reishus sits down with Susan Lichtenstein, managing partner at DigiTravel Consulting, and Dorian Stonie, senior director of global travel at Salesforce.com, for an in-depth look at the benefits of implementing omnichannel retailing in a travel program.
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Seven years ago, ARC created the TravelConnect conference to bring together travel industry leaders to discuss the trends shaping the future of travel. At the core of this event is connection: TravelConnect is designed to spark meaningful conversations across the travel ecosystem.
These conversations remain just as important — maybe more so — in the wake of COVID-19. However, the needs of our industry have changed. ARC seeks to deliver the valuable, timely content and connections of TravelConnect while adapting to the needs of our customers during this challenging time.
ARC will host a free TravelConnect virtual series of events throughout 2020 and beyond, bringing together industry leaders for valuable conversations, and providing opportunities for attendees to connect with each other. These virtual events will replace the 2020 in-person conference originally scheduled for October, which is now cancelled, propelling ARC and the industry into 2021.
Travelers use a variety of platforms to shop, buy and service
their trips. Today, travelers’ options are limited to the
purchase channel they use. Our industry is working to create an
omnichannel environment where travelers can buy anywhere and
receive service anywhere, with access to all the products and
perks they love.
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With this interactive, digital experience explore every aspect of the travel journey from trip inspiration to purchasing, day of travel and beyond. See the process as it is today and what tomorrow will bring with groundbreaking initiatives ARC is exploring to create better traveler experiences and improved processes.
THE TRAVEL JOURNEY IN ACTION
