Jeannine Hankinson is the managing director of agency services at ARC. Jeannine is responsible for ensuring that ARC’s travel agency customers receive optimal services and full value from their participation. Jeannine provides strategic direction and leadership to teams providing agency participation services, accreditation, receivables management, account relationships and customer care, both in the U.S. and in the Caribbean.
Jeannine brings a wealth of customer relationship experience to her current position. Since joining ARC in 1994, she has held numerous leadership positions driving change throughout the organization. Jeannine was responsible for the creation and implementation of the company’s corporate travel department (CTD) program, established and led a team of national account managers, and oversaw ARC’s public relations and marketing programs divisions.